Terms & Conditions

DELIVERY AND RETURN TERMS

1. DELIVERY TERMS

 

1.1. Delivery Method
WOLF SEYAHAT TURİZM provides the ordered transfer services to the address specified by the CUSTOMER (airport, hotel, or other locations). Delivery will be made on the dates and times specified by the CUSTOMER.

1.2. Delivery Time
The service will be provided on the date and time specified at the time of booking. In case of any delay, WOLF SEYAHAT TURİZM will inform the CUSTOMER.

1.3. Delivery Fee
The delivery fee is included in the service fee, and no additional charges will be applied.

1.4. Delivery Issues
In case of any issues or delays with the service delivery, the CUSTOMER should immediately inform WOLF SEYAHAT TURİZM. WOLF SEYAHAT TURİZM will take necessary steps to resolve the issue.

2. RETURN TERMS

 

2.1. Right of Withdrawal
The CUSTOMER has the right to withdraw from the contract within 24 (twenty-four) hours before the scheduled service, without providing any reason and without incurring any penalty.

2.2. Return Request
To request a return, the CUSTOMER must notify WOLF SEYAHAT TURİZM in writing at [email protected].

2.3. Return Process
Upon receiving the return request, WOLF SEYAHAT TURİZM will evaluate the request and initiate the necessary procedures. The return process will be completed within 14 days from the acceptance of the request by WOLF SEYAHAT TURİZM.

2.4. Return Conditions

  • The return request must be made at least 24 hours before the scheduled service.

  • All information and documents related to the service must be complete when making a return request.

2.5. Return Fee
The fee for the returned service will be refunded to the CUSTOMER. The refund will be processed using the same payment method used for the initial payment.

2.6. Non-Returnable Situations

  • Situations where the right of return cannot be used: If the service has been prepared at the CUSTOMER's request and provided immediately, or if it was planned to be provided on a specific date or period, the right of return cannot be used.
  • If the service has started and the request is made after the specified date, the right of return will not be applicable.